📜 Service rules and terms
What happens in every case, published in advance. These rules are part of the terms of service and both parties accept them when booking and when posting a trip.
🛣️ How it works
With a passport and ticket reviewed by the platform, and a fixed deposit frozen before publishing.
Named items with approximate prices and weight. The full amount (goods + fee + courier) is held by the platform, not by the traveler.
From known shops with a mandatory invoice, and uploads an inspection photo of every item before traveling.
The parties never meet. The platform prints the waybill to any Chinese city, and the tracking number is the proof of delivery.
You have 5 days after delivery to confirm or open a dispute; after that the money is released to the traveler automatically.
⚖️ What happens in each case
| Case | Client | Traveler | Note |
|---|---|---|---|
| Traveler cancels the trip before buying | Full release of the held amount | No deduction the first time; a second cancellation within 6 months costs ¥100 of the deposit, a third suspends the account | Early cancellation with nothing bought harms nobody financially |
| Traveler cancels after buying | Full release | Keeps the goods; the loss is theirs | This is why the traveler never buys before the booking shows "amount held" |
| Traveler fails to hand parcels to the courier within the window after arrival | Automatic full release | Full deposit deduction and account suspension | The client loses nothing: the money was never paid out |
| Customs confiscated the goods | Full release | The loss is the traveler's | Exception: an item outside the allowed list that the client asked for and the traveler accepted — the loss is split by the platform's decision |
| Customs charged duties and released the goods | No change | Bears the duties | The traveler's price includes any customs duties; they may price accordingly |
| Difference between the estimate and the invoice | Up to ±10% settles automatically; beyond that the purchase pauses until the client approves within 24 hours, otherwise the booking is cancelled with no charge | The invoice is always mandatory | |
| Item not available in the traveler's country | Release | Nothing | The traveler reports it at least 48 hours before the trip |
| Client cancels before the traveler buys | Full release | Nothing | |
| Client cancels after the traveler bought | The invoiced goods plus the full carry fee are charged | Keeps the goods or ships them at the client's cost | The rule that protects the traveler most |
| Client did not receive from the courier (parcel returned) | The full amount goes to the traveler after two delivery attempts | The goods return to the traveler | Re-shipping at the client's cost if wanted |
| Breakage or damage in domestic shipping | Compensation from the courier's declared-value insurance if the client chose it | No deduction if the photos show sound packing | Declared-value insurance is suggested by default for fragile items |
| Item missing or different from the invoice | The item's value is deducted from the traveler and returned to the client | Twice in a row: deposit deduction and suspension | The invoice and the check photos decide |
| Client confirmed receipt then complained after release | No financial intervention by the platform | The complaint counts as a rating only; the sole exception is clear forgery | |
| The confirmation window passed with no confirmation or complaint | The amount is released to the traveler automatically | Reminders on day 1, 3 and 5 | |
| Traveler arrives later than announced | Nothing up to 7 days; after that the client may cancel with full release | Bears the goods if the client cancels | The date must be updated on the site immediately |
| A dispute the evidence cannot settle | The platform's decision is final, capped at the invoice value | 48-hour reply windows, decision within 5 working days |
✅ What may be bought
- New clothing, shoes and accessories
- Books, printed matter and stationery
- Factory-sealed packaged food (spices, sweets, coffee, tea)
- Sealed cosmetics and personal care
- Gifts, toys and baby items
- New small electronics in their box with an invoice
⛔ Strictly prohibited
- Any sealed parcel or item the traveler did not buy personally
- Prescription medicines and supplements
- Flammable liquids, loose batteries and aerosols
- Cash, gold, jewellery and documents
- Meat, fresh food and unpackaged animal products
- Anything against the laws or customs rules of the departure country or China
- Counterfeit goods or goods without an invoice
💰 Fees
The traveler sets the price per kilo and a minimum fee. The platform takes 12% of the carry fee only, plus the domestic courier cost (standard ¥15 or express ¥30). The goods cost follows the real invoice. The traveler's fixed deposit is ¥500 per trip.
🔒 Privacy
Neither party sees the other's full name, phone or address. Communication is through site messages only, after the booking is accepted. Only the platform knows the delivery address, to print the waybill, and the traveler's passport and ticket are kept in a private folder never served on the web.
ℹ️ Disclaimer
- Yalla China is an intermediary that verifies both parties, holds the amount and settles disputes under these rules; it is neither the carrier nor the seller of the goods.
- The traveler alone is responsible for complying with customs law in the departure country and China, and for the accuracy of their declarations.
- The maximum compensation in any dispute is the invoice value and fee held by the platform. The platform does not compensate indirect damages.
Order from home. A verified traveler brings it to you in China.
No meeting and no phone numbers: the traveler hands the parcel to the courier, and only the platform knows your address.