The situation: A new-car buyer's transmission fails repeatedly, entering the shop several times in the first two months with no lasting fix.
Applicable law: The 'Three Guarantees' system (repair, replace, return) for family cars sets periods and standards: certain major defects within a defined number of days/kilometers from purchase allow replacement or return; the same fault recurring beyond a set number of repairs, or cumulative repair days exceeding a limit, grants a right to replace or return. Keep service invoices and the fault log.
Outcome: After the repairs exceeded the set threshold, the buyer obtained a replacement car under the Three Guarantees.
🛡️ Consumer protection · Awareness case
A Faulty New Car — The 'Three Guarantees' Rule · Yalla China
🤝 Governing law: 家用汽车产品三包规定 / Rules on Repair, Replacement and Return of Family Cars
Your new car keeps breaking down — can it be replaced or refunded?
Illustrative, general educational examples — not real specific facts and not legal advice; for awareness only. For an actual situation, consult a licensed lawyer.
🎓 The lesson / takeaway
Lesson: A recurring fault opens the door to replacement or return. Keep every dated repair order — it's your proof of a Three-Guarantees claim.
🕒 Updated: 16 March 2026